By Verint: Evolving Bank Branch Operating Models Require New Approaches to Staffing

The future of the branch is dynamic, with banks continually innovating to find ways to improve efficiencies while increasing sales and enhancing customer engagement.

One way they are addressing these goals is through new operating models. Learn what models banks are experimenting with now and plan to invest in more in the future.

For example, respondents to an American Banker survey indicated that as part of their branch network:

• 61% are using branch capacity to support other channels
• 45% are using a single queue / universal layout model
• 41% are using a hub and spoke model

Learn about the other models being deployed. Download the white paper now!