By Kiran Analytics – Branch Transformation Rolls On

What are your top three branch transformation priorities? What techniques does your bank use to measure the customer experience (CX) and employee engagement? What are your bank’s key workforce management challenges and how are you addressing them? What branch technologies do you expect to increase? These are among the questions posed to banking executives in Kiran Analytics’ Fourth Annual Branch Workforce Survey. The survey, to which 125 banks responded, produced key insights about the strategies of branch transformation leaders and the differences between the priorities of banks with larger networks compared to banks with smaller networks.

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