By CGI: Voice of Our Clients

Top trends and priorities focus on digital acceleration, the end-to-end customer experience and security 

We met face-to-face with 127 retail banking executives to better understand their top trends, priorities and challenges. Digital acceleration is the most impactful macro trend executives face this year; and, to keep pace, they are investing in client-facing digital transformation (top IT priority) to improve the end-to-end customer experience (top business priority). At the same time, executives are under pressure to address the growing threat of financial crime—their most impactful industry trend for 2023. 

Download the report to discover executives’ top trends, priorities and more.