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By Bridgeforce – Pressure-Test Your Complaints Management Program

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Credit bureau and collections complaints once again lead all other consumer complaint types, according to the CFPB. Don’t expect these trends to take the backseat any time soon - there are growing concerns about the impact of missed payments and increased collections efforts during and after the pandemic. Complaints are likely to increase, so now’s a good time to pressure test your complaints management program. We have identified the four pillars of a solid complaints management program that works. By keeping up with pandemic-driven complaints, you’ll be able to focus on maintaining consumer loyalty and company performance. Read our four pillars of success here

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