Agentic AI: The Next Evolution of Banking Technology

About the Webinar

PRESENTER:

• Keith Fulton, Vice President & Chief Data Officer, Jack Henry & Associates

ABOUT THIS WEBINAR: 

Artificial intelligence is rapidly reshaping how banks and credit unions serve accountholders, empower employees, and interact with technology. In this webinar, we'll explore the evolution of AI from today's productivity tools and chatbots to the emerging world of agentic AI, where intelligent systems can orchestrate complex workflows, leverage multiple applications, and take meaningful action on behalf of users.

Attendees will gain a practical understanding of the five stages of AI maturity, including AI-assisted service, task acceleration, agentic workflows, and the path toward greater autonomy. We'll also examine real-world examples of how Jack Henry is applying AI across analytics, fraud prevention, data extraction, relationship management, and developer productivity to deliver measurable business value today.

Looking ahead, the session will explore how agentic AI is expected to transform enterprise software, shifting the focus from traditional user interfaces to APIs, systems of record, and intelligent agents capable of coordinating work across multiple platforms. Finally, we'll share how banks and credit unions can prepare for an increasingly agent-enabled future while maintaining trust, security, compliance, and strong accountholder relationships.

THIS WEBINAR WILL COVER:

• Map the progression from current AI capabilities to next-generation autonomous systems. 
• Review practical financial services use cases delivering operational and business impact. 
• Identify key considerations for adopting emerging technologies responsibly and effectively.

TOP 3 BENEFITS TO ATTENDEES:

1. Understand the AI roadmap: Learn the five stages of AI maturity and what they mean for your institution's future. 
2. Discover real-world AI applications: See how AI is driving measurable value across fraud prevention, analytics, relationship management, and more. 
3. Prepare for the agentic AI era: Gain practical insights on how to adopt emerging AI capabilities while maintaining trust, security, and compliance.

ABOUT OUR PRESENTER:

Keith Fulton 

Vice President & Chief Data Officer, Jack Henry & Associates

Keith Fulton is the Chief Data Officer at Jack Henry. He is responsible for developing and implementing a comprehensive data strategy to enhance our products and business processes as well as lead AI transformation efforts across the enterprise. A seasoned technology executive, Fulton joined Jack Henry in December 2024, bringing more than 25 years of experience.

CBA Webinars are free for all CBA members. Please login to register. If you have any questions or need assistance with registration please reach out to Isabella Brennan (ibrennan@consumerbankers.com).