Recording: (Not) Gone in 60 Seconds: Stopping Scams with Analytics, Sensible Friction, and Real-Time Intervention
1:00 PM
About the Webinar
PRESENTERS:
- Jonathan Williams, Technical Payments Specialist, Payment Systems Regulator (UK)
- Fernando Lopez, Senior Partner, FICO
ABOUT THE RECORDED WEBINAR:
The growth and adoption of real-time payments has given fraudsters an extremely effective new way to victimize individuals. Because your legitimate customers are being manipulated into making real-time payments, traditional fraud detection and intervention methods won’t work.
The rules have changed, and so have the methods and best practices for fighting scams. Fortunately, we can learn from countries like the UK, which has had mass adoption of real-time payments since 2008. Dealing with the attendant financial crime has been a bumpy ride, but it has led to true innovation. In this webinar, we’ll explore:
- The powerful array of technologies and analytic solutions that can help identify scams and trigger outreach before a customer makes a payment
- Overcoming the challenge – yet urgent need – to orchestrate these solutions into a powerful, integrated defense that accurately pinpoints scams while minimizing false positives
- How to add sensible friction in the payments process to stop scams, discourage scammers, and educate your customers
- Best practices to communicate directly with scam victims before they act
- Industry and regulatory steps that are turning the tide against the fraudsters in the UK
THIS WEBINAR WILL COVER:
- The vast array of technologies being used to fight scams, the challenge of dealing with powerful yet siloed technologies, and how to orchestrate them to create powerful, real-time detection and intervention.
- “Sensible Friction” – consumer surveys show that customers accept friction when their banks are trying to protect them. Learn where to apply friction and why explaining it to your customers is so important.
- Ways to intervene with customers who are being scammed and best practices for doing so.
TOP 3 BENEFITS TO ATTENDEES:
- Learn how scams – and the techniques for fighting them – are different from other types of fraud.
- Gain a better understanding of the vast array of scam and fraud technologies on the market, the role of each, and how to bring them together to deliver powerful scam protection for your customers.
- Learn innovative scam detection and prevention techniques that have been used and proven in the UK for more than a decade.
ABOUT OUR PRESENTERS:
Jonathan Williams
Payment System Specialist, Payment Systems Regulator (UK)
Jonathan is a Payment System Specialist with the UK’s Payment Systems Regulator, working with policy teams to understand and address issues in the market. He has a background in IT, cybersecurity and financial crime prevention and has worked both for start-ups and a FTSE 100 companies including Content Technologies, Virata and Experian. He is co-author of the BSI Code of Practice on Digital Identification and Strong Customer Authentication (PAS499). He holds an MA in Natural Sciences and a postgraduate degree in Computing from Cambridge.
Fernando Lopez
Senior Partner, FICO
Fernando Lopez leads a team tasked with providing technology consulting expertise across the customer risk lifecycle: Originations, customer management, fraud, and collections. Fernando is a proven payments, financial crime, analytics, and risk management expert with strong global financial services, telecommunications, and technology experience. He’s been with FICO for 12+ years and previously held fraud strategy and technology positions at Ethoca, TransUnion, Royal Bank of Canada.
**CBA Webinars are free for all CBA members. Please login to register. If you have any questions or need assistance with registration please reach out to Isabella Brennan (ibrennan@consumerbankers.com).