press release

ICYMI: Former CFPB Director Calls on Agency to Stop Manipulating Data for Political Gain

Weston Loyd

WASHINGTON, D.C. – Florida Bankers Association President and CEO and former Director of the Consumer Financial Protection Bureau (CFPB) Kathy Kraninger today penned an op-ed in American Banker that highlights the repeated manipulation of the CFPB’s data to fit political narratives. For the past year, the Consumer Bankers Association (CBA) has conveyed similar concerns, including with its “Facts Matter” blog post series as well as CBA President and CEO Lindsey Johnson’s recent testimony before the U.S. House Financial Services Committee on the increased politicization of financial regulatory policy.

You can read the full op-ed HERE or below.

CFPB Must Stop Manipulating Data to Support Its Policy Preferences

American Banker

Kathy Kraninger

May 14, 2024

Elections have consequences. When a new administration arrives in Washington, it sets the policy agenda and places political appointees at federal agencies to execute it. In addition, those agencies have responsibilities and core functions they must continue to carry out by law. For the Consumer Financial Protection Bureau, one such charge is educating and empowering consumers to make better-informed financial decisions. To that end, consumers should be able to rely on information from the CFPB without concern for manipulation in service of a partisan agenda.

As someone who led the bureau as part of a 20-plus-year career in government, I believe public service is a public trust. At a time when trust is at a premium, this may seem naïve. Yet, that is precisely why I believe transparency and integrity are paramount today. And that is why I find the CFPB's misleading use of data to create an inaccurate picture of the credit card market so concerning.

Let's start with the source material that undergirds the CFPB's recent credit card late fee rule. A February press release touted a "report" and "findings" on credit card pricing. The referenced two-page report uses cherry-picked data to "show" that larger card issuers charge substantially higher interest rates than smaller banks, concluding that larger banks are engaged in anticompetitive and anti-consumer behavior. A consumer might pause at that conclusion, considering the breadth of the credit card market that can be seen in advertising and everyday use. An expert knows to question it — with nearly 4,000 credit card issuers and highly differentiated products and pricing, the assertion defies common sense.

Digging even deeper, one finds other factual omissions and misleading data points from the agency. Most egregious was the CFPB's failure to make clear that, when it compared the pricing between larger and smaller institutions, it included credit unions, whose lending rates are capped by law. Credit unions, as the banks I represent would be more than happy to tell you, are exempt from federal taxes, were created to serve a defined membership of consumers and face less stringent regulatory requirements than banks. In other words, they operate on a different playing field. Take them out of the equation and the pricing gap between large banks and small banks shrinks dramatically.

Further, the CFPB — like nearly all agencies — must conduct a cost-benefit analysis to support rulemaking and include the data it relied upon for its decision. Instead of providing credit card issuer costs in its late fee rulemaking, the CFPB did a rush job, relying on confidential credit card cost data the Fed collects for purposes of stress-testing institutions, so-called "Y-14 data." 

The public cannot scrutinize the Y-14 data because the Fed is prohibited by law from releasing it. However, the industry knows that this data is not fit for this purpose — for one, it only reflects costs associated with "problem credits" (i.e., accounts 30 days or more past due). This fails to capture the significant cost to banks of managing accounts that are late, but not 30 days late.

The CFPB knows all of this and chose not to address these shortcomings because the information would not advance its agenda. Instead, just in time for President Biden's State of the Union address in March, the CFPB issued a misguided rule instituting a confusing two-tier system for credit card late fees that is currently being challenged in court. 

It doesn't have to be this way.

Through different administrations, the CFPB's markets and research teams have published balanced and well-regarded studies of consumer financial services markets, including a biennial credit card markets study mandated under the landmark credit card reform law passed in 2009. This report is widely read and highly valued by the industry, consumer groups, think tanks and academics alike. 

The last credit card markets study, however, included a press release with a slew of "findings" unsupported and even contradicted by the study itself. In its February "report," the bureau went even further — distorting a healthy market to lay the groundwork for an ill-supported late fee rulemaking that will raise costs for the millions of credit card customers who pay on time and reduce access to those most in need of credit products.

The CFPB's primary job is to stand with consumers and help educate them about the financial choices they face. Manipulating data and misleading the public in pursuit of a policy preference is contrary to that mission. Instead, the agency should play it straight and recommit to only sharing relevant and accurate information. Anything less does a disservice to consumers and only bolsters those who question why the CFPB exists at all.

I know the bureau can do better. In fact, it must do better to carry out its core duty.


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