Customer Advocacy and Complaints Committee

Shanti Ahmad
Compliance Specialist
Woodforest National Bank

Terri Anderson
Senior Compliance Officer
Banner Bank

Liz Ashbridge
Head of Insights and Advocacy – Office of the Customer
PNC Bank

Stephanie Baumgarten
Enterprise CX Customer Feedback & Resolution Manager, Vice President
BMO

David Beaman
Vice President, Complaints Program
Synchrony

David Brown
Enterprise Complaints Program
United Bank

Erin Carlisle
Customer Experience Manager
First Commonwealth Bank

Laura Cervantes
Director Mortgage Servicing
Ally Bank

Krystle Cornish
Sr. Director, Operational Excellence & Education
Sallie Mae

Ysabel Cruz
Consumer & Community Banking | Head of Consumer Feedback, Communications & Governance
JPMorgan Chase

Sara Dickinson
Vice President, Privacy Officer
Liberty Bank

Dawn Dodds
Department Manager, Executive Office of Customer Advocacy
Capital One

DeAnna Douglas Owens
Vice President, Small Bus Product Operations
American Express

Tracey Dunlap
Managing Director, Customer, Design and Research
Jenius Bank

Keri Garcia
Director | Sr Group Manager
Citi

Carolyn Grubbs
Compliance Director
Truist

William Hagen
Group Vice President, Client Advocacy Management Office
Truist

Heather Hajek
Business Systems Analyst II
Pinnacle Financial Partners

Kelsey Hanlon
SVP Compliance
Berkshire Bank

April Harvey
Senior Manager, Compliance Business Oversight | Fair Banking Compliance
TD Bank

Stephanie Hu
Wells Fargo

Alon Kupferman
Customer Advocacy Program Manager
M&T Bank

Brandi Madere
Director, Risk and Compliance Manager
Texas Capital Bank

Michael McDougall
Director of Compliance-Reporting
Bank OZK

Jennifer Murphy
Private Banking Officer
Fifth Third Bank

Clem Ndegwa
WSFS Bank

Kimberly Noll
SVP, Director of Office of the Customer
Citizens

Arien Parham
Capital One

Michael Patrick
Bank of America

Amanda Petrak
Sr. Department Manager, Enterprise Client Relations
KeyBank

Melissa Piatkowski
Senior Compliance Officer, FVP
Five Star Bank

David Purpura
Senior Manager, CASE Team
BMO

David Rodriguez
AVP Regulatory Compliance
RBFCU

Sharon Ruiz
Certified Regulatory Compliance Manager
U.S. Bank

Louis Sedia
VP, Complaints Oversight Compliance Manager
Fifth Third Bank

Emily Shallal
Head of Customer Advocacy & Insights
Ally Bank

Josh Swenson
Director, Compliance
USAA Federal Savings Bank

Amber Trent
High Risk Complaint Manager
U.S. Bank

Jennifer Troyan
Executive Vice President, Director, Customer Experience
Zions Bancorp

Nicole Wadlinger
Head of Customer Advocacy & Insights, Office of the CEO
TD Bank

Mariko White
VP & Senior Program Consultant Customer Experience
Bank of Hawaii

Kathryn Williams
Senior Counsel – Consumer Banking
Atlantic Union Bank