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By Fiserv - Expectations and Experiences: Consumer Payments
As generations mature and innovation drives new payments methods, how are preferences and needs evolving? The quarterly consumer trends survey from Fiserv provides answers and insights that financial institutions, billers and other providers can use to understand consumer needs to drive adoption, satisfaction and long-term profitable relationships. Key findings include: consumers overwhelmingly favor enhancements that enable real-time transactions such as same-day posting, real-time balances and instant alerts; security is top of mind and influences decision making; awareness is a key barrier.